Frequently asked questions

Yes. Skiin is registered with the GMC and JCCP. We adhere to strict clinical governance, hygiene standards, and safety protocols. Our Manchester and Altrincham clinics operate to the same standards you would expect from any medical practice.

Every treatment begins with a thorough consultation where we assess your medical history, suitability, and goals. We only recommend treatments we believe are right for you, and we use only FDA/CE-marked devices and products from trusted suppliers. If a treatment isn't appropriate, we'll tell you.

Because we are doctor-led, we are equipped to manage any adverse events promptly and professionally. You'll have direct access to our clinical team post-treatment, and we provide detailed aftercare instructions and follow-up to ensure your safety and satisfaction.

Many aesthetic treatments are not recommended during pregnancy or breastfeeding. We'll advise you on what's safe during your consultation, and we'll never proceed with a treatment that poses any risk. Your safety always comes first.

You can book online via our booking platform, call us on 0161 399 0171, or message us on WhatsApp. We recommend starting with a consultation so we can assess your needs and recommend the right treatment plan.

Yes. Every new client begins with a consultation. This allows us to understand your goals, assess your medical history, and create a personalised treatment plan. Your consultation fee is redeemable against any treatment you choose to proceed with.

We require at least 48 hours' notice to cancel or reschedule an appointment. Cancellations within 48 hours may incur a charge of 50% of the treatment cost. This allows us to offer the slot to another client who may be waiting.

Some treatments require a deposit to secure your appointment, particularly for longer procedures or protocol packages. Your deposit will be confirmed at the time of booking and is deducted from your total treatment cost.

Absolutely. Simply give us at least 48 hours' notice and we'll find a new time that works for you. You can reschedule by phone, WhatsApp, or through our booking platform.

Consultations typically last 30–45 minutes. Treatment appointments vary from 30 minutes for simpler procedures to 90 minutes for more advanced treatments. We'll confirm the expected duration when you book.

We accept all major debit and credit cards, bank transfers, and cash. Online payments are processed securely through our booking platform. We also offer card payments in-clinic at the time of your appointment.

Consultation fees are due at the time of your consultation. Treatment payments are settled on the day of your treatment. For multi-session protocols, you can pay per session or purchase the full package upfront at a reduced rate.

We offer flexible payment options for treatment protocols and packages. Please speak to our team during your consultation about spreading the cost, and we'll find an arrangement that works for you.

Treatment packages are tailored to your specific plan. If you've started a package and need to stop, we'll calculate a fair refund based on the sessions you've already used. Unused single sessions are refundable; completed sessions are non-refundable.

Yes — our Glow Up protocols are designed to combine complementary treatments at a reduced price compared to booking individually. We also run seasonal offers for our community. Sign up to our mailing list or ask at your consultation.

Yes. Your consultation fee is fully redeemable against any treatment you choose to proceed with on the day. If you decide to think about it, the fee covers the professional assessment and personalised advice you receive.

That's exactly what your consultation is for. We'll assess your skin, discuss your goals, and recommend the most suitable options — even if that means recommending no treatment at all. We never recommend anything we wouldn't do ourselves.

This depends on the treatment. Some treatments show immediate results (like dermal fillers), while others develop over weeks as collagen production increases (like Profhilo or RF microneedling). We'll give you a realistic timeline during your consultation.

Most aesthetic treatments provide long-lasting but not permanent results. Maintenance treatments are typically recommended to sustain your results. We'll create a bespoke maintenance plan as part of your treatment journey.

Yes. We have a results gallery showcasing real client outcomes. You can view these during your consultation or on our website. We only share photos with client consent.